Where an incident of either sexual or physical abuse of a person, or people residing at an aged care facility is witnessed or suspected, it must be reported to Police within 24 hours of the occurrence, or when it’s first suspected.
Reporting abuse
It’s also compulsory to report abuse within residential aged care to the Aged Care Quality & Safety Commission.
The Online Complaints Form can be found here or by phoning 1800 951 822 between 9am and 5pm weekdays.
To ask questions or for more information call the Helpline on 1800 441 169.
